Shipping and Returns
Order over $150 Free Shipping
We offer FREE GROUND SHIPPING on orders over $150
(U.S. Contiguous only, excluding Alaska, Hawaii and Puerto Rico).
Free Ground Shipping option must be selected at the checkout.
Please note that:
- We do not ship to P.O. Box address
- Orders ship by UPS 2nd or 3rd Day service could not guarantee to ship out at the same day .
- Orders ship by UPS Ground service will ship out order within 48 hours mostly.
- International orders can ship by USPS services per customers required.
- Customers will be responsible for custom duties and taxes.
- We ship orders on Monday to Friday only.
- Customers would be charged for address correction after the order has been shipped.
- Any Shipments return to us because of they are refused or not deliverable, customer will be subject to 25% restock fee plus the return shipping cost.
UPS Ground Transit Map. No Ground Service in state HI and PR
Partial shipments are possible when items are out of stock (unfulfilled items get refunded).
3. Order cancellation or change
Customers must inform us within 24 hours from the day the order was placed to make any change or cancellation. NO EXCEPTIONS! Customers may call 1-212-213-2988 or email us at firstname.lastname@example.org
For broken merchandise during transit by carriers, we provide free repair or exchange. Customers need to inform us within 7 days from the day received the products, and our authorization for any return is required.
Merchandise must have all tags attached and be in its original packaging. You must email or call us first for a return authorization number before returning any merchandises. Unauthorized returns will be refused. All authorization returns will receive our store credit or exchange.